With an objective of boosting the business services in the Information Technology and Infrastructure Library (ITIL), following the prescribed norms of the Information Technology (IT) designed some of its services strategies.
The Information Technology and Infrastructure Library (ITIL) have few of its certified functioning areas especially designed to improve the efficiency and processes of the organization.
The main functioning areas of the Information Technology and Infrastructure Library (ITIL) are listed below.
- Service design
- Service operation
- Service strategy
- Service transition
- Continual Service Improvement
Among the main functional areas of the Information Technology and Infrastructure Library (ITIL), service strategy is the top most strategy of its lifecycle.
Service Strategy of Information Technology and Infrastructure Library (ITIL): the main aim of the ITIL service strategy is to plan a strategy for the customers related to the organization.
Technique of planning service strategy:
- Any Information Technology organizations before making a service strategy do a proper assessment about the needs of its customers.
- A proper research work is done before planning any strategy for its customers.
- The organization do short survey and try to find out the actual need of the customer in the market.
- The Information technologies company tries to bring a plan or service according to the demands of its customers.
- The Information and technologies organization work according to their planning and in strategic manner.
- Apart from planning and making strategies the information technologies organization also motivate the employees to act accordingly.
- After a proper research on the customer demands and needs the Information technologies organizations provide services to its customers.
- Any Information Technology organization or company before making any strategy, makes a deep study on the capabilities, offering, services, competitors as well as the potential of the market.
- After the proper strategic planning of the services, the next task of the organization is to implement the strategy accordingly. Bring the planning in the market and among the customers.
Service Design: Service design is the other important component of the functioning areas of the Information Technology and Infrastructure Library (ITIL). Service design is a kind of conceptual design which mainly deals with various activities involving like planning and organizing. It also deals with organization infrastructure, important components like communication and interaction with the customer, maintaining a proper communication between the customer and the service provider. The main objective of the service design is to improve the quality and functioning of the organization.
Service Operation: The main aim of Information Technology and Infrastructure Library (ITIL) services operation is to check whether the services delivered effectively in the market or not. Service operation mainly deals with few other tasks, which includes fulfilling the request of the users, resolving problems, finding and fixing problems and performing the other routine task related to the operational services.
Service Transition: The main objective of the service transition is to deploy information technology services in order to check its proper functioning.
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Very Helpful information ITIL Course. Thank you... :)
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